pool

Cancellations/Important Information

IMPORTANT INFORMATION:
Please read carefully: Cancellations and refunds

Standard rate cancellation policy. For all standard rate bookings are applied the following rules for the cancellation:

  • within 15 days from the date of arrival: Free cancellation. No charge on guarantee credit card, refund of advances except bank or credit card fees.
  • within 7 days from the date of arrival: charge 50% of the total amount of the reservation. No refund of advances, charge on guatantee credit card.
  • before the date of arrival or no show: 100% charge of the full amount of the booking. No refund of advances, charge on guatantee credit card.

Cancellations must be sent only by registered mail at Le Dimore of GB Srl, Via Castello San Felice, 1/A – 37128 Verona (VR). Postmark date is will be used as cancellation date.

Special prices: Clients who booked a special price will not get a full refund. Even if the cancellation is done 30 days before the arrival date there will not be a refund. We ask for an advance payment of 50 % of the total cost. This amount will not be refunded.  The amount will be deducted directly from your credit card  or the amount will be deducted from your bank transfer.

A deposit of 200 Euros in cash has to be paid upon arrival. Refunds will only be paid the day before departure, until 7:00 PM. That means, not before the end of your stay. The reminding cost of your stay must be paid upon your arrival, when you pick up your keys. Extra services must be paid before your departure.

Check in times: 16:00 PM – 19:00 PM. If you arrive at another time and the reception must be reopened again you will be charged a fee of 30 Euros. You will not have to pay this charge if you contact us the day before and inform us about your arrival time via fax or phone.

Check out times: 9:30 AM – 10:00 AM. Should your check out time be after 12 noon, you will be charged half a day extra, if after 4:00 PM you will have to pay an additional day. If you do not return the keys before departure you will have to pay 20 Euros. We ask  you to please leave your apartment in a clean condition and that you dispose of the trash as requested. Should this not be the case, you will be charged 55 Euros.

We hope you enjoy  your stay here!